Scale faster by turning Users into Champions with HubSpot

Your product usage data holds the key to accelerating your Product-Led Growth (PLG) strategy.

Syncing in-app interactions with HubSpot will let you supercharge customer growth and retention by:

• Automating Onboarding – Guiding users based on real-time engagement.
• Identifying Expansion Opportunities – Spotting high-intent users for upsells.
• Reducing Churn – Proactively re-engaging at-risk customers.

Ways to Sync Your Product Data with HubSpot:

• HubSpot’s Tracking Code – Monitor web app activity and behavior.
• Form API – Track logins and key user actions.
• Data Warehouse Integration – Sync product usage insights from tools like Snowflake or BigQuery.
• Custom Integration – Build a direct connection between your app and HubSpot for tailored automation.

Extend HubSpot’s Database to Capture & Act on Key Product Data

Free trials are the gateway to paid conversions - but only if you engage users at the right time. With HubSpot’s custom objects and automation, you can capture key product activity data, trigger personalized engagement, and seamlessly convert trial users into long-term customers.

How It Works:

Customize HubSpot’s database to fit your PLG motion by creating custom objects for:

• Free Trials – Track start, end, and upgrade dates.
  App Accounts – Monitor usage and engagement levels.
• Product Tiers – Identify expansion opportunities.
  Customer Feedback – Collect insights for better retention.

Convert Free Trials with HubSpot Automation and smart triggers

With your product activity data inside HubSpot, you can trigger powerful workflows to drive engagement and conversions:

• Create and associate Free Trial object records at signup.
• Automatically set start & end dates and update trial statuses.
• Send automated nurture sequences to inactive users.
• Onboard users with automated emails & in-app guidance to drive feature adoption.
• Trigger personalized upgrade offers based on usage milestones.
• Create & associate App Account object records after upgrade to track new paying users.

Track, Automate, and Optimize Response Times with HubSpot

Customer expectations are higher than ever—slow response times mean lost revenue and churn. With HubSpot, your team can track and enforce SLAs in real time, ensuring faster resolutions and improved customer satisfaction.

SLA Monitoring, Built Directly into HubSpot

With an SLA Monitor CRM Card, your support team gets instant visibility into critical service deadlines, helping them prioritize and take action before SLAs are breached.

• Track Request Timing – See exactly when a ticket was created.
• Monitor SLA Deadlines – Get a real-time countdown for task completion.
• One-Click Actions – Trigger follow-up tasks directly from the CRM Card.

Automate SLA Compliance & Keep Customers Happy

Leverage HubSpot workflows and automation to:

• Prioritize urgent tickets based on SLA status.
• Send automated alerts when SLAs are at risk of being missed.
• Trigger escalations for overdue responses.
• Improve team performance with SLA tracking and reporting.

Automate, Integrate, and Streamline Customer Support for Faster Resolutions

Customer support isn’t just about solving problems—it’s about delivering an experience that builds trust and loyalty. With HubSpot-powered automation and integrations, you can enhance communication, reduce response times, and provide seamless resolutions across every touchpoint.

Supercharge Your Support Process with Breeze Customer Agent's AI-Powered Ticket Resolution

Scale customer support with an AI-driven expert that automates ticket resolution and lightens your team’s workload.

• Train and Launch in Minutes – Use your existing content to deploy a smart AI agent instantly.
• Personalized Interactions – Ensure every response is on-brand and tailored to customer needs.
• Actionable Insights – Leverage AI-powered reporting to optimize team performance and improve efficiency.
• Self-Service Knowledge Base – Empower customers with AI-driven knowledge base recommendations, reducing ticket volume.
• 360° Customer View – Sync support interactions with CRM data, giving agents the context they need to personalize responses.
• AI Chatbot for Instant Support – Engage customers instantly with Breeze Customer Agent that provide answers and escalate when needed.

Seamless Collaboration with Slack CRM Integration

Break down silos and speed up resolutions by creating a dedicated Slack channel directly from the ticket record.

• Instant Collaboration – Loop in team members without switching tools.
• Full Ticket Context – Discuss issues with all customer details at your fingertips.
• Eliminate Back-and-Forth – No more toggling between platforms—keep everything in one place.

Boost Sales Velocity & Forecast Revenue with Precise data

• Improve sales velocity – Use automated lead scoring, account insights, and sales playbooks to close deals faster.
• Accurate revenue forecasting – Leverage HubSpot’s custom dashboards & deal tracking for data-driven decision-making.